FAQs

 

 

    Frequently Asked Questions (FAQ)

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    Is your website secure?

    Absolutely! Anytime our site requests your name, address, payment details, email, or phone number, we protect that information using Secure Socket Layer (SSL) encryption. Your privacy and protection are always our top priority.

    How long before my order ships?

    • Normal operations: Orders ship within 3–4 business days.

    • Holiday seasons: Due to increased demand, please allow 7–10 business days for processing and shipment.
      We appreciate your patience as we ensure every order is handled with care.

    What forms of payment do you accept?

    We accept:

    • Credit & Debit Cards

    • PayPal

    • AmazonPay

    • AfterPay

    • ShopPay

    • ApplePay

    We make checkout easy and flexible for your convenience.

    Why should I create an account?

    Creating an account saves time during checkout. Your personal details are securely saved so you don’t have to re-enter them every time you shop—making future orders faster and smoother.

    Can I order without creating an account?

    Yes, you can absolutely check out as a guest. However, creating an account is strongly encouraged for a faster, easier, and more personalized shopping experience.

    Why is entering my phone number and email important at checkout?

    Providing your phone number and email helps us keep you informed every step of the way. From order confirmation to delivery updates, we believe in transparent and reliable communication.

    What are your shipping rates?

    We’ve partnered with USPS to offer flat-rate shipping. Your shipping cost will automatically populate at checkout based on your location. No surprises—just easy, affordable shipping.

    Can I combine free shipping with other discounts?

    Absolutely! Orders over $100 qualify for FREE shipping, and you can still apply additional discount codes at checkout. Stack your savings and get the most value!

    Do you accept returns and exchanges?

    Of course! We offer a hassle-free exchange policy as outlined in our Refund Policy. If something doesn’t work out, we’ll make it right.

    What does "pre-order" mean?

    Pre-ordering gives you first pick on styles, sizes, and colors—before anyone else. Pre-orders typically ship within 30 business days, allowing us time to perfect every detail with our manufacturers. Trust us, good things come to those who wait.

    My order shipped, but it hasn’t arrived yet. What should I do?

    If your tracking shows delays or your package seems stuck, don’t worry—all packages are insured. Just contact us with your order number, and we’ll handle it from there. Your satisfaction is our mission.

    Do you ship internationally?

    Yes! We proudly ship worldwide, including to Canada, Alaska, Germany, and Korea.

    What if I only received part of my order?

    Some items may ship separately depending on inventory and fulfillment center locations. If part of your order arrives first, rest assured the rest is on the way!

    If your question isn’t listed here, don't hesitate to contact our Customer Care Team via our contact form.  We're always here to help!

     

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